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How do I buy Cryptocurrency?How Do I Sell Cryptocurrency?
What is the Best Price?
What is the Available Balance?
How do I get to the history of my trading transactions? How do I export my trading transactions to Excel?
Will the GAS be distributed to users holding NEO? If yes, how that transaction will be?
Money Withdrawal Transactions
How Can I Withdraw TRY?
How Can I Withdraw Cryptocurrency?
I withdrew TRY, but it still has not been credited into my bank account?
Can I use a different bank account to withdraw TRY?
I have never deposited TRY to Bitmatrix, I converted the Cryptocurrency into TL. How can I withdraw the TRY amount?
I Withdrew Cryptocurrency, but Still Not in My Wallet?
I entered a wrong address when I was withdrawing my cryptocurrency?
Can I add an IBAN manually?
Money Deposit Transactions
How Can I Deposit TL?
How Can I Deposit Cryptocurrency?
I have deposited TRY, but still not in my account?
I have Deposited Cryptocurrency, but Still Not in My Account?
I Sent Cryptocurrency to a Wrong Address?
How much is the TRY Deposit Limit?
Who can open an account?
How is Account Verification done?
How are the Verification Procedures for Foreigners done?
Why is my account not verified? Why was my membership denied?
How Can I Change My Defined E-Mail Address in the System?
What Should I Do If My Account Is Seized By Third-Party ill-intentioned Persons?
How Can I Change My Defined Phone Number in the System?
I have forgotten my password, what should I do?
When is it Obligatory to Use an One Time Password (OTP)?
Which Methods Are Entitled to get the OTP?
Why isTwo Factor Authentication (2FA) Necessary?
Why is an SMS not sent to Cell Phones for a One-Time Password?
Why does the Google Authenticator Give an Error Code?
I Lost My Mobile Phone with the Google Authenticator Installed, What Should I Do? How can I Transfer the Google Authenticator Application to My New Mobile Phone? I can’t Reach the Google Authenticator? I Would Like to Install the Google Aut
Order Types and Rules
What is an order?
What is Order Book?
What is Price Precedence in the Orders?
What is Time Precedence in Orders?
How long will the orders be valid?
What are the types of orders?
What is the Market Order?
What is the Limit Order?
What is the Stop Limit Order?
What is the Multi Order?
Which Transactions are charged a Commission?
How is the Transaction Volume Calculated?
How do I find out about my Transaction Commission Rate?
Limits for Money Deposits and Withdrawals
Creating An Account
Cryptocurrency Trading Guide
Help Desk Software